Privacy Policy

Privacy Policy

Effective Date: MAY-21-2025

Welcome to THOKKO. Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our store at https://thokko.com.

1. Information We Collect

  • Personal Information: Name, billing and shipping address, email address, phone number, and payment details.
  • Order Information: Purchase history, order details, and return/exchange records.
  • Device Information: IP address, browser type, time zone, cookies, and device data.
  • Usage Data: Pages visited, time spent, and interactions on the website.

2. How We Use Your Information

  • To process and deliver your orders
  • To provide order confirmations, updates, and customer support
  • To detect and prevent fraud or security issues
  • To improve your experience on our site
  • To comply with legal and regulatory obligations

3. Sharing Your Information

We may share your information with trusted third parties as needed to operate our business:

  • Shopify – Our ecommerce platform
  • Shipping carriers – For order delivery
  • Marketing platforms – To send offers or retarget ads
  • Legal authorities – When required by law

4. Data Retention

We keep your order information for our records unless you request deletion. This is necessary for accounting, legal, and customer service purposes.

5. Cookies

We use cookies to enhance your experience and gather analytics. You can disable cookies through your browser settings if you prefer.

6. Your Rights

Depending on your location, you may have rights to:

  • Access, correct, or delete your personal data
  • Object to processing of your data
  • Request data portability

To exercise these rights, please email us at support@thokko.com.

7. Security

We use secure methods, including SSL encryption and PCI-compliant payment processors, to safeguard your personal data.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

9. Contact Us

If you have questions or concerns, please contact us at:

THOKKO
Email: support@thokko.com
Address: 931 Progress Ave, Unit 5, Scarborough, ON M1G 3V5, Canada